The bus drove right by without stopping to pick me up

We know it’s frustrating being passed up, especially when it’s cold or wet outside. If the bus didn’t stop for you, it’s probably because the bus was full or running too late, or the operator couldn’t see you.

• When you see a bus labeled “Drop Off Only,” that means it’s not stopping to pick up passengers at all — the bus could be completely full or it could be running late.
• During rush hour or when it is completely full, a bus may skip your stop even if it doesn’t say “Drop Off Only.”
• To make yourself more visible, stand, move or wave as the bus approaches. Waving your phone or a flashlight can help the driver see you.
• It’s also possible that the operator was new to the route or filling in, and accidentally missed your stop. If you believe this was the case, please let us know so we can try to prevent it from happening again.